IP Locator Pro Support Center

Our IP location data is typically accurate to the city level (90-95% accuracy for country-level, 80-85% for city-level). Accuracy varies by region and ISP. For the most precise results, we recommend using our enterprise-grade API which incorporates multiple data sources and verification methods.

Common reasons include: 1) Your ISP may be routing traffic through a different location, 2) You're using a VPN or proxy, 3) Our database needs updating (we refresh weekly), or 4) You're on a mobile network which often shows the carrier's headquarters location. Try our troubleshooting guide for more specific solutions.

We update our IP database continuously with new information. Major updates occur weekly, with incremental updates daily. Our enterprise customers receive real-time updates through our API. Free users access data that's typically no more than 7 days old.

Yes! We offer a robust API with several tiers: Free (100 requests/day), Professional (10,000 requests/month), and Enterprise (unlimited requests). Our API documentation provides integration guides for all major programming languages and platforms.

We appreciate all data accuracy reports. Please use our data correction form, providing your IP address, actual location, and any supporting evidence. Our team verifies all submissions and typically implements corrections within 3-5 business days.